Keith S.
Springfield, California
Oct 01, 2012
Springfield, California
Oct 01, 2012
"Great experience here, Chris knew exactly what we wanted and didn't try to sell us things we didn't need. Very friendly and knowledgeable staff to help us make our decision. We came in prepared to see some other cars at other dealers, but the people here and the deal they made us won us over."
Cong D.
Springfield, Virginia
Oct 01, 2012
Springfield, Virginia
Oct 01, 2012
"I just had an amazing experience purchasing my first car here! Larry and Ben was great! Promptly updated me on my car order and kept the price as promised. In the end I got my car ahead of schedule with great financing too!"
Sarah B.
Springfield, Virginia
Oct 01, 2012
Springfield, Virginia
Oct 01, 2012
"I was very impressed with the service and no pressure tactics. We were in desperate need of a car and Chris La Porte walked us through several options and directed us to a barely used Impreza with a great deal. We were in and out in only a couple of hours. The service department also answered my questions and got us in immediately when we had a minor issue."
ehyates
Springfield, Virginia
Oct 01, 2012
Springfield, Virginia
Oct 01, 2012
"I was asked by the general manager to post here after I sent an email to him expressing my happiness with my experience in buying from Sheehy Subaru yesterday. Email is copied below. I can't think of better words to use than I wrote the first time... (Note: Edited to fix the sales manager's name. I didn't check his card, and thought I heard Brendan instead of Brandon.)
Mr. McCarthy, I can't tell you the last time I had a car buying experience that was easier or more pleasant. My experiences, first with Rick and then with Brandon, have been both friendly and professional, and are what brought me back after using you guys to explore and decide what we car wanted. Rick was helpful and informative in our first encounter a week or so ago, very low key and non-pressuring. When we left, I got his card and told him if a Subaru was our final choice, we'd be back to give him the first shot.
He didn't even ask for a phone number or email address to follow up with us, which is unusual from what I have experienced in the past.
Once we finalized on the car we wanted, an Outback, I emailed him in the middle of the week to start a dialogue about exactly what was available. I also inquired about the processing fee, because most Md dealers have a much lower fee. He responded that if we came in by Monday to talk about an Outback, it was the end of the quarter and the sales manager would waive the processing fee. We were out of town until Sunday afternoon, and did have a car to trade in, so while I knew what KBB wholesale said about it, I did not know what the appraisal would come in at. I had a range I wanted the final number to be, start to finish. After looking at the Outback, I sat down to talk with Brandon, expecting to have to work to get what I wanted. When he showed me what he'd give me on the trade and adjusted for the processing fee, the final price came in at the bottom of the range I had targeted. Now I could have negotiated and tried to get an even better deal, but I didn't, because I felt that giving me a total price that beat my initial expectations, along with how I had been dealt with during the entire process deserved that. Going back this evening to finish up the paperwork with a smile on my face, which hasn't been typical of car buying experiences I've had in days gone by."
Mr. McCarthy, I can't tell you the last time I had a car buying experience that was easier or more pleasant. My experiences, first with Rick and then with Brandon, have been both friendly and professional, and are what brought me back after using you guys to explore and decide what we car wanted. Rick was helpful and informative in our first encounter a week or so ago, very low key and non-pressuring. When we left, I got his card and told him if a Subaru was our final choice, we'd be back to give him the first shot.
He didn't even ask for a phone number or email address to follow up with us, which is unusual from what I have experienced in the past.
Once we finalized on the car we wanted, an Outback, I emailed him in the middle of the week to start a dialogue about exactly what was available. I also inquired about the processing fee, because most Md dealers have a much lower fee. He responded that if we came in by Monday to talk about an Outback, it was the end of the quarter and the sales manager would waive the processing fee. We were out of town until Sunday afternoon, and did have a car to trade in, so while I knew what KBB wholesale said about it, I did not know what the appraisal would come in at. I had a range I wanted the final number to be, start to finish. After looking at the Outback, I sat down to talk with Brandon, expecting to have to work to get what I wanted. When he showed me what he'd give me on the trade and adjusted for the processing fee, the final price came in at the bottom of the range I had targeted. Now I could have negotiated and tried to get an even better deal, but I didn't, because I felt that giving me a total price that beat my initial expectations, along with how I had been dealt with during the entire process deserved that. Going back this evening to finish up the paperwork with a smile on my face, which hasn't been typical of car buying experiences I've had in days gone by."
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